Online River Is the Worst Company in the World
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This logo is for a company called Online River. Online River is the worst company in the world.
Two months ago, I decided to start my own business. I decided to call it Conk Creative. I thought my logo should include a "CC" in a circle. Better yet, I would get a custom "c" hole punch. I could use this hole punch to punch the CC into everything I hand to clients... business cards, presentations, even invoices. It would be my Nike swoosh. It would be cool.
I went online to buy a custom "c" hole punch. I found one at Online River. What I didn't know is that Online River is the worst company in the world.
The note with my order said that shipping takes one week... "up to four weeks for custom orders." Is a c-punch a custom order? That seemed odd. I'm sure these punches are manufactured in China, and there are probably 500 pallets of them sitting on a dock in Long Beach. Still, I waited patiently to receive my custom "c" hole punch. Because I didn't yet realize that Online River is the worst company in the world.
I waited to design my logo, because I would need to know the exact font of the "c." I waited to have my business card designed, because I would have to test the actual hole punch to determine the size of the logo. I would also need the actual punch to help determine the right thickness and quality of the paper. I couldn't have any cracking. All of this delayed the development of my website. Because I didn't yet realize that Online River is the worst company in the world.
At the four week point, I called Online River, the worst company in the world. It was after hours, so I left a message for a sales representative. Online River said it would call back. No one called.
I called during regular hours and got a man whose voice sounded exactly like NBC weekend news anchor Lester Holt. He was friendly. He took my name, zip code and phone number. I waited for him to tell me when to expect my custom "c" hole punch. Instead, he said, "I'll give this information to the lady who normally handles these things."
The Lady Who Normally Handles These Things never called me. Because Online River is the worst company in the world.
I called again and got placed into Online River (the worst company in the world)'s hold machine. I listened to classical music. I think it was Verdi. Alternating male and female voices interrupted Verdi to tell me how important my phone call was to Online River, the worst company in the world. After five minutes, the music started to sputter in and out. Then the system hung up on me. A violin is soothing. A dial tone is not.
Online River is the worst company in the world. Or, to put it differently, Online River is the world's worst company. Have you ever wondered what the worst company in the world is? I'll tell you. It's Online River.
A day later, I called Online River again. After another 10 minutes of holding, I pressed "1" to leave a message. I considered mentioning my lawyer. Someone picked up. I think it was Lester again. He asked for my name, zip code and phone number. He never asked for my tracking number. He sounded like he was sitting in a room of three people in South Jersey. Lester put me on hold. I listened to classical music. I think it was Handel. I grew excited to finally receive some information on the whereabouts of my custom "c" hole punch.
Handel went away. I went straight into someone's voicemail. A woman's voicemail. Her last name was Furio. That's close to furious. I told Ms. Furio that I was furious. I told her that I've been waiting five weeks for one custom "c" hole punch. I told her that she has $75 of my money. I told her that I've called six times just to receive a status on my order. And that I have never received a status on my order.
It occurred to me later that I should have told Ms. Furio one more thing:
That Online River is the worst company in the world.
ADDENDUM TO THIS POST: Yesterday, I received my hole punch. It only took 10 weeks.
Comments
Search Engine Optimized!
Or perhaps it's a "rant."
I do know it's definitely not a "jag."
Lead Singer/Bassist
It's the "or so" that I loved the most. Only the worst company in the world adds the "or so."
DK
However you say it you are completely correct!!!!!!
My item is much more expensive!!!
If you do sue please post!
I HATE ONLINE RIVER!
Online River the worst company in the world. Dont know. At least it arrived. Worst company at returning phone calls or emails. Not one time did I get a call returned or email. Not one. Online River IS the worst company in the World. Well maybe just the worst company in the USA. You ever get the impression its one guy sitting in his parents basement running this thing? This is now the highest Google result when you search "Online River is the worst company in the world". Interesting. Which I searched it first.
other business - budgetcard - maybe even worse,
avoid them like the plague.
Amazing isn't it?...How a hole punch could be that debilitating to a new business. Thanks for the comic relief.
We can stop this company!!! GO TO: ftccomplaintassistant.gov
I have the same problem with them. No Response.
But this isnt where I want to poke my eyes out with a plastic fork. Not yet.
This is where: I finally call them. Lemme mention that I manage a medical marijuana dispensary, and had I known that what I was about to experience, was what I was about to experience, I wouldve smoked enough cannabis to not only get me through the experience, but to erase it from my memory for all of eternity.
I called wasimmediately placed on hold. I called again, and and again and again, and was confronted with options to leave voicemails for girls named Jessica and Sara and Amber, who all sounded no older than 19. I dont know what to make of that till this day. The first time I was placed on hold, it was for 17 minutes. Second time, 23 minutes. Then I thought, what if i select the option that will present me as a potential buyer, and not someone in need of actual customer service. I press '1', to buy something and I immediately get, what? A live person! And on the first ring. I tell her my issue, and just when I think she's going to help me, she says, "Let me transfer you to someone who can help you"....NO!!!! And there I am, back in the black hole of callers on hold, my ears assaulted with the loop of that obnoxious voice boasting the many services of Online fuck ass Rivers.
Next day, I call back, the phone rings once -- then silence. I call again. Silence. Again. 1 ring. Then silence. Where's the obnoxious guy thanking me for choosing Online fuck ass Rivers? Was he fired? My first thoughts are, Online River blew up. The building exploded, due to some accidental mixing of hazardous chemicals used to create the hundreds of thousands of hole punchers they churn out to the masses everyday. Probably not. Maybe they were shut down! Word of their less than favorable customer service got out, and the Better Business Bureau had no choice but to give them the boot. Naah. Never really happens.
Nonetheless, I got my hole punch a week later, after I ordered one from another company.
The sad part is, The hole puncher is sitting on my desk, in its enevlope, waiting to be returned. And everyday I walk into my office and see that hole puncher, a feeling of dread washes over my body. 'That hole puncher might NEVER get returned' I think to myself.
But today is the day. Today is the day I will find out of the Better Business Bureau stepped up to the plate...or not. I am going to call them right now....wish me luck.
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